Natasha Kotlyarova

• 14 years — business trainer in public and inspirational speaking, investor and partner pitching; worked with 1,000+ startups

• 16 years — soft skills development: communication, leadership, motivation, building effective teams, WOW-level customer service

• 9 years — coach and facilitator of strategic sessions with top management; culture transformation programmes (company DNA, values, behaviours, higher purpose)

Natasha Kotlyarova has spent the last 16 years developing strong expertise in communication, coaching, training, facilitation, and group dynamics. She enjoys delivering training on topics such as authentic public speaking, leadership skills in the new era, building the team, defining a company’s DNA (values and principles), and handling difficult clients.

Natasha has a strong entrepreneurial mindset, a joyful personality, and proven leadership skills supported by her professional experience. She has over 5 years of experience in international professional business advisory services at PwC and has held the position of Chief Operating Officer at Groupon Russia.

Her ability to lead with positivity and foster a strong sense of connection among clients led her to join Delivering Happiness (Zappos) as part of the business development and coaching consulting team.